1. What products do you sell?
EmmyPes Furnitures offers a wide range of quality furniture for homes, offices, hotels, schools, and commercial spaces. Our collection includes sofas, dining tables, coffee tables, mahogany hardwood beds, office furniture, outdoor furniture, recliners, swing chairs, fireplace units, safes, parasols, and much more.
2. Where are you located?
Our showroom is located at Rubis Utawala, Along Eastern Bypass, Nairobi, Kenya.
3. Do you deliver across Kenya?
Yes. We deliver to customers across Kenya for a flat fee of KES 400 per order. In-store pickup at our Utawala showroom is free.
4. How long does delivery take?
Standard delivery takes 3 to 5 business days. Custom-made furniture may require additional production time, which we'll confirm when your order is placed.
5. How can I place an order?
You can place your order directly through our website or contact our customer service team for assistance.
6. What payment methods do you accept?
We accept the payment methods displayed during checkout. Our team will provide payment instructions once your order has been confirmed.
7. Can I visit your showroom before making a purchase?
Yes. We encourage customers to visit our showroom to view our furniture collection and receive assistance from our team.
8. Do you sell office and commercial furniture?
Yes. We supply furniture for offices, hotels, schools, restaurants, apartments, and other commercial spaces in addition to residential furniture.
9. Do your products come with a warranty?
Some products may include a manufacturer's warranty. Warranty coverage varies depending on the product. Please contact us for details about a specific item.
10. Can I return a product?
Yes. Eligible returns are accepted in accordance with our Refund and Return Policy. Products must meet the return conditions outlined in that policy.
11. What should I do if my furniture arrives damaged?
Please contact us within 24 hours of delivery with your order number and clear photographs of the product and packaging. We will assess the issue and arrange a suitable solution.
12. Can I cancel my order?
Orders may be cancelled before they have been dispatched or entered production. Custom-made furniture cannot be cancelled once production has begun.
13. Do you offer custom-made furniture?
Selected furniture can be customized depending on the design and requirements. Please contact our team to discuss your specific needs.
14. How do I care for my furniture?
We recommend cleaning your furniture using appropriate products and following the care instructions provided. Avoid exposing furniture to excessive moisture, direct sunlight, or harsh cleaning chemicals.
15. How can I contact EmmyPes Furnitures?
You can reach us using the details below:
EmmyPes Furnitures
Rubis Utawala, Along Eastern Bypass, Nairobi, Kenya
Email: info@emmypesfurnitures.com
Phone: +254 743 149 259 | +254 712 008 516
Business Hours: Mon-Sun 8:00AM – 8:00PM